Terms & Conditions
Last Updated: 12/9/2025
Welcome to Zen Zenith Media (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our digital marketing services and our website (collectively, the “Services”). By using our Services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our Services, you confirm that you:
• Are at least 18 years old;
• Have the authority to enter into a binding agreement on behalf of yourself or your business;
• Agree to comply with these Terms.
If you do not agree, please discontinue use of our Services.
2. Scope of Services
Zen Zenith Media provides professional digital marketing services, including but not limited to:
• Social media management
• Paid advertising management (Google Ads, Meta Ads, etc.)
• SEO (Search Engine Optimization)
• Content creation & copywriting
• Email marketing
• Branding & creative
• Web design & landing page development
• Analytics and reporting
Each project’s specific scope, deliverables, timeline, and pricing will be outlined in a written proposal, contract, or invoice.
3. Payments, Deposits & Billing
3.1 Deposits
A non-refundable deposit may be required to begin work.
3.2 Retainer Services
Monthly digital marketing retainers must be paid in advance at the start of each billing cycle.
3.3 Late Payments
Invoices not paid by the due date may incur late fees and may result in paused services without refund.
3.4 Ads Budget
Unless otherwise agreed, the client is responsible for paying ad spend directly to advertising platforms (Meta, Google, TikTok, etc.).
4. Client Responsibilities
The client agrees to:
• Provide accurate business information, branding assets, passwords, and platform access;
• Approve content, creatives, and campaigns in a timely manner;
• Ensure compliance with platform policies and applicable laws;
• Maintain active payment methods for ads-related expenses.
Zen Zenith Media is not responsible for delays, campaign underperformance, or account issues caused by missing access, incomplete information, or client delays.
5. Performance & Results
While Zen Zenith Media uses industry best practices, we do not guarantee specific results, including:
• Sales, revenue, or profit outcomes
• Lead volume or quality
• Platform approval for ads or accounts
• Search engine rankings
Digital marketing performance depends on multiple factors outside our control (market conditions, competition, ad budget, creative quality, landing pages, platform rules, etc.).
6. Revisions & Additional Work
Revisions or tasks that fall outside the agreed-upon scope may incur additional fees.
Additional services will be quoted and approved before work begins.
7. Intellectual Property
7.1 Ownership
All content, strategies, campaigns, graphics, scripts, and materials created by Zen Zenith Media remain our intellectual property until all fees are fully paid.
7.2 License
Upon full payment, the client receives a non-exclusive license to use the final deliverables for their business marketing.
7.3 Raw Files
Working files, drafts, templates, or proprietary methodologies are not included unless purchased or agreed in writing.
8. Confidentiality
Both parties agree to keep confidential all non-public information shared during the project, including marketing strategies, business data, and login credentials.
9. Platform Policies & Account Issues
Zen Zenith Media is not liable for:
• Ad account bans, disabled assets, or rejected ads
• Changes in platform algorithms or policies
• Third-party platform outages or errors
We will assist with troubleshooting, but responsibility for compliance lies with the client and the platform.
10. Termination
Either party may terminate the agreement with written notice according to the terms in the service contract.
Upon termination:
• Completed work will be billed;
• Deposits and retainer payments are non-refundable;
• Access to files, content, and marketing assets may be removed until outstanding payments are settled.
11. Limitation of Liability
To the fullest extent permitted by law:
• Zen Zenith Media is not liable for indirect, incidental, or consequential damages;
• Our total liability for any claim will not exceed the amount paid by the client for the specific service involved.
12. Modifications to Terms
We may update these Terms periodically. Updated Terms become effective upon posting. Continued use of our Services constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of the state where Zen Zenith Media operates, without regard to conflict-of-law principles.
14. Contact
For questions regarding these Terms, please contact:
Zen Zenith Media
Email: daisy@zzm.digital
Phone: 312-866-0886
Website: www.zenzenithmedia.com
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